Two key aspects in the design of new management processes which will achieve the desired benefits are;

• Value Segmentation Analysis
• Cost to Serve Analysis

The transformation team will benefit from learning about these two powerful analytical tools and using them to form a solid foundation for process design implementation.

Insights on how Market Share will be gained are found at the market segment level, not at the broadly defined overall market level.

Insights on how cash flow will be generated are found through a simulation of various business policies as assessed in OPG's ISM. ISM is a cost to serve analysis tool.